General Frequently Asked Questions

  • A step by step plan tailored to your relationship, including what to say, where to go, and how to pull it off.

    Think super specific we won’t just say get flowers. We’ll tell you who to contact and what to say.

  • No. The questionnaire for pop the q is a bit longer than Birthday time. We keep your time budget in mind for execution as well. We know your busy but we’ll guide you through everything.

  • All of our plans give you backup options so you are never stuck.

  • No. The goal is the opposite. We help you say what you already feel, just in a clearer way.

  • All of our products are designed to be completely customizable! You can be located anywhere in the globe.

  • You can reach us anytime via our contact page or questions@bigmomentscompany.com. We aim to respond quickly—usually within one business day.

  • We where a product made for men. We strongly believe that most men want to make a special day for their person but sometimes they just don’t know where to start. But really we can help anyone planning a special day. We'll ask about you and your partner in the questionnaire so we can personalize everything to your relationship.

  • We create a custom product, so we can only do so many a week. Be sure to join the waitlist to be the first to hear when we have more availability.

  • We take discretion seriously.

    We recommend using a personal email your partner doesn't have access to. Consider this your one hall pass to be sneaky—she'll thank you later. be the first to hear when we have more availability.

  • A personalized, step-by-step guide so you can be sure you are showing up to make her day. We created our guide just for you after you complete a questionnaire about your partner and your relationship. We’ll tell you exactly what she’s looking for.

  • Our guide will be tailored to your unique situation. Don’t worry, even if you have a budget of $0 it’s still going to be special! We recommend setting aside somewhere from $50-$100 to execute the perfect birthday!

  • About 12-25 minutes. The more detail you provide, the better your custom plan will be.

Birthday time!

  • She’s probably been giving you hints for awhile! Hopefully you’ve talked about it. It sounds like it’s time to ask her to be your mrs. We’ll help you do it!

  • We support proposals all around the world. Your story is unique, so whether you’re a research scientist in the Arctic Circle or planning a surprise while traveling from New York to London, we’ll design a moment that fits your life and your love. No location is too remote and no itinerary is too complicated our planning methods cross time zones and terrains so your proposal feels natural, personal, and unforgettable.

  • Our guide will be tailored to your unique situation. Don’t worry, even if you have a budget of $0 for your proposal it’s still going to be special!

  • About 20-40 minutes. The more detail you provide, the better your custom plan will be. We recommend blocking out at least 30 minutes.

  • Your guide includes personalized recommendations for timing, location, what to say, ring presentation tips, and a day-of checklist—all tailored to your partner's personality and your relationship.

    Complete the questionnaire about your partner

    We craft your personalized proposal plan

    You receive your guide and pop the Q with confidence

  • Sessions are typically scheduled within 30 days. Need something sooner? For a fee we can do that!(subject to availability). We're available Monday–Saturday, 10am–10pm.

  • Perfect! Our focus is on the proposal experience—not selling you a ring. Already having one puts you ahead of the game. We’ll make sure when you are ready to use it - it lands!

  • No problem. Your plan can include timeline recommendations for ring shopping, or tips for proposing without a ring if that fits your style. Just fyi we do not sell rings. We won’t mail you a ring. So your a bit on your own with that one. .

  • No refunds—but here's the deal. If you follow the guide and somehow still get a no, the first round's on us. We'll send you a $75 bar tab to process, regroup, and call your crew. Then when you're ready, reach out. We'll figure out next steps

    Proposals rarely go 100% to script—and that's okay. What matters is the moment and the meaning. Your guide prepares you to adapt and stay confident no matter what. We've got you covered. Don't worry

Pop the Big Q